Delivery options
At AcriJoy, we are committed to providing our customers with reliable and cost-effective delivery services for all our craft and jewelry supplies. Below, you’ll find detailed information about our delivery methods, estimated times, and processing standards.
1. Standard International Shipping
Overview: We use reliable international standard shipping to ensure your beads and supplies reach you safely. This option offers the best balance between shipping cost and delivery speed for international orders.
Delivery Time:
-United States: 7-12 business days
-Other International Locations: 10-20 business days (depending on destination)
Cost:
-Orders over $35: FREE
-Orders under $35: $4.99 flat rate
2. Order Processing Time
Overview: We know you are eager to start your projects! Our team works hard to pack and dispatch your orders as quickly as possible.
Processing Standard:
-Weekday Orders (Mon-Fri): Processed within 1-2 business days.
-Weekend/Holiday Orders: Processed on the following business days.
-Maximum Guarantee: While weekends may take slightly longer, we guarantee that the maximum preparation time will never exceed 5 days, even during peak seasons.
3. Wholesale & B2B Orders
-Looking to place a bulk order or resell our products? We warmly welcome B2B customers and wholesale inquiries! Since bulk orders often require special shipping arrangements or custom pricing, we recommend contacting us directly before placing your order.
-How to proceed: Please email us with your requirements (product list and estimated quantity).
-Email: support@acrijoy.com
-We offer: Custom shipping quotes and potential volume discounts for business partners.
4. Tracking Your Order
All our orders come with tracking capabilities. Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to check the status of your delivery at any time on our website or the carrier's tracking page.
5. Delivery Issues and Support
If you encounter any issues with your delivery (e.g., delayed, lost, or damaged packages), our customer support team is here to help. We strive to resolve all shipping problems quickly.
Contact us: support@acrijoy.com
Response Time: Within 24 hours (Mon-Fri)
❓ Delivery FAQs
Q: How long does shipping take to the US? A: For customers in the United States, our standard shipping typically takes 7-12 business days after the order has been dispatched.
Q: Do you offer free shipping? A: Yes! We offer Free Shipping on all orders over $35. For orders under $35, we charge a simple flat rate of $4.99.
Q: Do you offer wholesale or bulk pricing? A: Yes! If you are a business customer or need to order in large quantities, please contact us at support@acrijoy.com. We will be happy to discuss custom pricing and shipping options with you.
Q: When will my order be shipped? A: We usually process orders within 1-2 business days. If you place an order on a weekend, it may take a little longer, but we guarantee shipment within 5 days maximum.
Q: How can I track my order? A: Once your order is shipped, you will receive an email with a tracking number. You can use this link to track your package's journey.
Q: Can I change my delivery address after placing an order? A: Yes, but time is critical! We can only update your delivery address before a tracking number has been assigned. Once the tracking number is generated (even if it hasn't started moving yet), we cannot make any changes. Please email support@acrijoy.com immediately if you need to make a correction.